1. Overview

We want you to be satisfied with your purchase. This Refund Policy sets out when you are entitled to a refund and how refunds are processed, in line with UK consumer protection laws.

2. 14-day cooling-off period

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, you must notify us within the 14-day period and return the goods to us.

3. Conditions for refunds

To be eligible for a refund:

• Items must be returned within 14 days of cancellation
• Items must be unused and in the same condition as received
• Original packaging should be included where possible
• Proof of purchase may be required

4. Faulty or incorrect items

If your item is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair under the Consumer Rights Act 2015.

Please contact us as soon as possible with details and, where applicable, photos of the issue so we can resolve it promptly.

5. Refund process

Once we receive and inspect your returned item, we will notify you of the outcome.

• Approved refunds will be processed within 14 days
• Refunds are issued to the original payment method
• Processing times may vary depending on your payment provider

6. Return shipping costs

Unless the item is faulty or incorrect:

• You are responsible for return shipping costs
• Original delivery charges are non-refundable (except where required by law)

For faulty or incorrect items, we will reimburse reasonable return postage costs.

7. Non-refundable items

Certain items may be excluded from refunds where permitted by law, including:

• Items that have been opened, used, or damaged after delivery
• Personalised or custom-made products
• Items sealed for hygiene reasons once unsealed

8. Contact us

To request a refund or ask a question about this policy, please contact:

• Email: info@sandriss.co.uk
• Company: Sandriss Ltd (UK)